An overdue invoice needs a next step.
Bring the agreement, invoice and correspondence together before deciding how to proceed.
Build the file. Choose the action.
Establish the record
Read the agreed terms, payment dates, supporting documents and communications.
Confirm the route
Assess what is disputed and scope the next action, such as a demand or payment-plan discussion.
Approve escalation
Further action is a separate decision. Court representation and specialist work are identified and scoped where needed.
A written scope before collection work.
Collection matters are priced after the facts and requested action are understood.
On Call's monitoring of money owed does not mean unlimited recovery work is included. Payment or recovery is never guaranteed.
Start with the invoice and its agreement.
See the scope, price and delivery timing before any work begins.